1. INTRODUCTION
Holiday Lodge Hub Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard information about you when you visit our website, make an enquiry, or book a property through Holiday Lodge Hub.
It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this Privacy Policy alongside our Terms (“View our Terms HERE”) and Cookie Policy (“View our Cookie Policy HERE”).

2. WHO WE ARE
Holiday Lodge Hub Limited is a company registered in England and Wales.
Registered Office: [Insert address]
Company Registration Number: [Insert company number]
Email: privacy@holidaylodgehub.co.uk
We act as the data controller for information you provide when using our booking platform.

3. INFORMATION WE COLLECT
We collect and process personal data to manage bookings and provide a safe, enjoyable holiday experience.

a) Information you provide directly:

• Your name, email address, phone number, and postal address

• Booking details (dates, property chosen, number of guests)

• Payment details (handled securely by our payment processors)

• Special requests or notes you submit with your booking

• Communication between you and the property owner

b) Information collected automatically:

• IP address, browser, and device type

• Website usage data and referral sources

• Cookies and similar technologies (see our Cookie Policy)

c) Information received from others:

• Payment providers confirming successful transactions

• Property owners providing booking status updates

4. HOW WE USE YOUR INFORMATION
We use your personal data to:

• Process and manage your bookings

• Send booking confirmations, updates, and reminders

• Facilitate communication between you and the property owner

• Process secure payments and refunds

• Provide customer service and handle support requests

• Improve our website and services

• Meet our legal and regulatory obligations
  We will only use your personal data for these purposes unless we have a lawful reason to do otherwise.

5. LAWFUL BASIS FOR PROCESSING
We process your personal data based on the following lawful bases:

• Contractual necessity – to manage your booking and provide related services

• Legitimate interests – to improve our services and ensure platform security

• Legal obligation – to comply with UK financial and tax laws

• Consent – for optional marketing or newsletter subscriptions

6. HOW WE PROTECT YOUR DATA
We implement strong technical and organisational measures including:

• SSL encryption on all web pages

• Secure hosting and firewalls

• Access controls and regular security monitoring

• Staff training on data protection best practice
  All payments are processed via trusted third-party gateways; your card details are never stored by us.

7. SHARING YOUR INFORMATION
We share your information only where necessary:

• With property owners to confirm and manage your booking

• With payment providers for secure processing

• With service providers (hosting, analytics, customer support)

• With legal authorities when required to comply with the law
  We never sell or rent your personal data.

8. DATA TRANSFERS OUTSIDE THE UK
Where data is transferred outside the UK (for example via hosting or support services), we ensure it is protected by approved safeguards such as Standard Contractual Clauses or adequacy decisions.

9. DATA RETENTION
We retain your data only for as long as necessary:

• Booking and payment records: 7 years (legal/tax requirement)

• Enquiries and communications: 2 years

• Marketing preferences: until you unsubscribe
  After these periods, your data is securely deleted or anonymised.

10. YOUR RIGHTS
Under UK GDPR, you have the right to:

• Access, correct, or delete your personal data

• Restrict or object to certain processing

• Request data portability

• Withdraw consent (for marketing)

• Lodge a complaint with the Information Commissioner’s Office (ICO) – www.ico.org.uk
  To exercise any of these rights, contact us at privacy@holidaylodgehub.co.uk.

11. MARKETING COMMUNICATIONS
We may send you updates about offers, new listings, or promotions only if you’ve opted in.
You can unsubscribe at any time using the link in our emails or by contacting us directly.

12. COOKIES AND TRACKING
We use cookies to make our site work effectively and improve your experience.
See our Cookie Policy (“View our Cookie Policy HERE”) for details on how we use and manage cookies.

13. CHANGES TO THIS POLICY
We may update this policy from time to time. The latest version will always be published on our website with the updated “Last updated” date above.

14. CONTACT US
For any privacy-related enquiries, please contact:
Holiday Lodge Hub Limited
Email: privacy@holidaylodgehub.co.uk
Address: [Insert address]